Frequently Asked Questions
Welcome to the Zashaam FAQ Page
We're here to provide clear answers to your questions.
If you need further assistance, please don’t hesitate to reach out.
Question #1: How long will it take to receive my order?
Answer: Below are our estimated delivery times for all orders:
- Handling time: 1-2 business days
- Transit time 4-6 business days
- Estimated delivery time: 5-8 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping? Answer: Yes, we offer free shipping within the United Kingdom on all orders. For more details, please check our Shipping Policy.
Question #3: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days.
Question #4: Can I cancel my order after it's placed?
Answer: Yes, we offer aa 2-hour cancellation window. To cancel your order within this time frame, please contact us at at contact@zashaam.com
Question #5: What is your return policy?
Answer: We offer a straightforward return process. Please visit our Return Policy page for complete details.
Question #6: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, see our Refund Policy.
Question #7: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. Visit our Return Policy page for more information.
Question #8: How can I contact customer support?
Answer: You can reach our support team by visiting the Contact page or emailing us directly at contact@zashaam.com
Question #9: Do you ship internationally?
Answer: No, we currently ship only within the United Kingdom.
Question #10: Do you have a physical store location I can visit? Answer: We are an online-only store, which helps us offer the best prices and widest selection.
Question #11: Can I place a bulk order for my business or organization Answer: Yes, we accept bulk orders. Please contact our customer support for details.
Question #12: What is the process for exchanging a product?
Answer: To learn more about exchanging a product, please refer to our Return Policy.
Question #13: How can I track my order?
Answer: You can track your order through the Track Your Order page on our website.
For More Information:
E-mail: contact@zashaam.com
Phone: +442045772758
Address: 268 Battersea Park Rd, London, SW11 3BP
Contact Form: Here
Customer Service Hours: Monday to Friday: 9:00 AM to 6:00 PM (GMT)
We do our best to reply to your e-mail within 24 hours.